At Your OG, customer satisfaction is important to us. This Refund & Cancellation Policy explains how refunds, cancellations, exchanges, and order-related issues are handled for our products and services.
Your OG provides digital payment solutions, software development services, digital products, technology consulting, mobile application development, and selected technology merchandise. Because our offerings include both digital and physical products, refund eligibility varies depending on the type of purchase.
Payments made for software development, web development, mobile application development, UI/UX design, consulting, and other professional services are generally non-refundable once work has commenced.
If a project has not yet started, cancellation requests may be considered at our discretion.
Due to the nature of downloadable digital products, completed purchases are generally non-refundable after successful delivery or access has been provided.
However, if you experience technical issues preventing access to your purchased digital product, we will work with you to resolve the issue or provide an appropriate solution where applicable.
Physical products may qualify for replacement or refund if:
Requests should be made within seven (7) days of receiving your order.
Orders may only be cancelled before processing or shipment begins.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Customers are responsible for providing accurate contact, billing, shipping, and delivery information.
Your OG cannot be held responsible for delays or losses resulting from incorrect information supplied by the customer.
If payment is successfully deducted but your order or service is not delivered due to a verified technical issue on our platform, we will investigate the transaction promptly.
Where appropriate, the transaction may be completed, reversed, or refunded after verification.
Approved refunds are processed using the original payment method whenever possible.
Processing times may vary depending on your financial institution or payment provider.
Refunds will generally not be issued for:
To request a refund or report an issue, please contact our support team with:
For refund requests or order enquiries, please contact us:
Your OG is committed to transparency, security, innovation, and delivering exceptional digital commerce and technology solutions to individuals and businesses. We strive to resolve customer concerns fairly, promptly, and professionally.