This Shipping & Delivery Policy explains how Your OG processes and delivers both physical and digital products purchased through our website.
Orders are processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, and verification requirements.
Customers will receive updates regarding the status of their orders where applicable.
Digital products are typically delivered electronically through email, customer accounts, download links, or other secure digital channels.
Delivery times may vary depending on the product purchased but are generally completed shortly after payment confirmation.
Physical products are shipped through trusted logistics and delivery partners.
Estimated delivery times depend on the destination, courier availability, and other operational factors.
These delivery estimates are provided for guidance and are not guaranteed.
Shipping fees, where applicable, will be displayed during checkout before payment is completed.
While we strive to deliver orders promptly, delays may occasionally occur due to:
Your OG will make reasonable efforts to keep customers informed whenever significant delays occur.
Customers are responsible for providing accurate delivery information.
Your OG is not responsible for failed deliveries resulting from incorrect addresses, phone numbers, or recipient details supplied by the customer.
Where tracking is available, customers will receive shipment updates or tracking information after dispatch.
If your order arrives damaged, incomplete, or appears to be missing, please contact us within seven (7) days of delivery.
Our support team will investigate the issue and provide an appropriate resolution where applicable.
International shipping may become available for selected products in the future. Availability will be indicated on the relevant product pages.
If you have any questions regarding shipping or delivery, please contact us:
Your OG is committed to providing reliable order processing, secure delivery, and excellent customer service. We continuously improve our operations to ensure every customer enjoys a smooth shopping experience.